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Training Course – Effective Communication Skills Training Course

Our next Effective Communication Skills Training Course is in January 2012 in Central London. As background in order to improve business performance we need to improve our communication skills. One way of doing this is to undertsand what barriers exist to achieving effective communication.We need to overcome the barriers to communication that exist both in the sender as well as the receiver of a message.

Barriers to Effective Communication

Self-concept

Every person has a self-concept which can act to shut out information or opinion that is not in line with it. If we think of ourselves as important, behaviour that indicates that the other person does not see us in this way can cause anger.

Status

A boss may be unable to receive instruction from a secretary on how to operate a word processor, not because he or she is incapable of learning nor because the secretary is incapable of teaching but simply because the role of learner does not square very easily with the status of superior.

Credibility

People accept information from those they think of as credible. Credibility may result from impressive credentials, demonstrated expertise or even a credible manner. Confidence tricksters know this very well.

Emotion

No communication is emotion-free. People tend to receive communication more readily if the speaker is open about their own emotions and open to the fact that others may feel differently.

Repetition

It is a matter of judgement how many times one can run over some instructions just one more time. Some of the time, this acts to allow the information to sink in.

One way – two way

One way communication is one person telling another something. The assumption is that if one is clear, careful and precise, the listener will attend to and understand what the speaker is saying. Two-way communication is about feedback.

Active listening

As Carl Rogers said:

“Despite the popular notion that listening is a passive activity, clinical and research evidence clearly shows that sensitive listening is a most effective agent for individual personality change and group development.”

For information on Effective Communication Skills Training Course visit our training pages.

(Piece taken from article by Carl Rodgers on our online development academy)

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