How To Best Use Communication Training
If you’ve recently trained, or are about to undertake training, with Call of the Wild then you may want to know how you can utilise your newly acquired communication training skills. Here you can learn what you can do to implement what you’ve learnt and effectively communicate with colleagues and customers.
Use Body Language
Whether you’re talking or listening, it’s important to use body language when you’re engaging in a conversation.
Show the person you’re interested in what the two of you are discussing. If you’re looking in the distance, this tells the person that you’re not engaged in the conversation or that you’re shying away from them.
Make eye contact and keep your body language positive. Don’t cross your arms, slouch or turn your body away from someone; you may come across as defensive
While it can be frustrating if your colleague doesn’t quite understand something or your customer has an issue, losing your patience won’t help the situation.
Stay focused and show willingness to help and resolve the situation at hand. By doing this, you’ll portray support instead of irritation. Take a deep breath and repeat yourself, or ask the other person to repeat themselves so that there is full comprehension from both sides.
Speak Clearly and Concisely
When speaking, it’s essential to get to the point without going around the houses. Going off on a tangent will cause your listener’s mind to wander which, in turn, can lead to confusion. Always keep things short and sweet to avoid your listener becoming distracted.
As well as being concise, you need to be clear too. Remember that just because something is obvious to you, it doesn’t mean it is to everyone else. Don’t expect your listener to know and understand what you’re saying.
It’s all very well putting communication training into practice, but has it been successful? If you’re giving a talk or a presentation, ask for feedback at the end. This will help you develop in your career going forward, plus it’ll help those who are on the receiving end of your talks.
By encouraging feedback, you can learn from the experience and work on areas of improvement so that you can do a better job next time. Only good things can come from feedback!
Always remember to thank your listeners for their time and cooperation. It’s courteous, as well as a nice way to round draw your conversation, meeting or presentation to a close.
Now you know how to effectively communicate, but how can you feel engaged and empowered at your work place? If you’re interested in improving team engagement then we’ll help you by looking at a range of areas. Get in touch today.