LANTRA Level 5 Award in Customer Relationship Management in a Land-Based Business -

LANTRA Level 5 Award in Customer Relationship Management in a Land-Based Business

Agriculture - tractor

Drive Your Business Forward!

Customer Relationship Management

Venue: Bala, Builth Wells, Neath

Date: See below

Duration: 1 day (9.30am – 3.00pm)

Availability: Places available – Reserve your place now by clicking here or phone 01639 700388

Cost: 70% Funded – Normally £555 but you only pay £165!

Comments From Those Who’ve Attended So Far

“The facilitator has very good techniques and is a brilliant tutor” “Very interesting with different and stimulating ways of learning” “The information is delivered very subtly to suit all our needs and making us do the work enables a deeper understanding. She is a good facilitator” “Very good, great ideas and good approach to learning”

You just want to get on with your job so why should you attend?

There are four main reasons:-

  • This Nationally recognised accredited course is 70% funded so you only pay £165 for a £555 qualification!
  • Not much time? This is for you as it’s a 1 day qualification. Excellent follow on to the YESS scheme!
  • Call of the Wild & Simply the Best have been approved by LANTRA to deliver this course based on our quality and experience
  • This qualification is designed to address the specific needs of the agriculture and land-based sector in Wales

If you’re employed or self-employed and in agriculture, animal care, animal technology, aquaculture, environmental conservation, equine, farriery, fencing, fisheries management, floristry, game and wildlife management, land-based engineering, horticulture, landscaping & sports turf, trees & timber these course will be of benefit

LANTRA leadership Courses

Course Content

There is only one unit:-

Customer Relationship Management

The content is designed to address the business needs and pressures being experienced by the people in the agriculture & land-based sector in Wales. We will make the course relevant to you. Quick Guide Click Here – Quick Guide to Level 5 Award in Customer Relationship Management

Learning Outcomes

These include the following:-

  • Understand the importance of customer relationship management in organisations
  • Be able to propose ways to improve the management of customer relationships in an organisation
  • Be able to evaluate improvements to the management of customer relationships in an organisation

Further dates are to be released in June and July 2014. Also further dates will be added subject to demand so watch this space!

Day 1 & 2Day 3 & 4VenueCodePlaces Left

N.B. If you have 6 or more staff interested in completing the course we can arrange dates and venues to suit your requirements.

Our Delivery Style

Our aim is to make our courses as engaging, enjoyable and rewarding as possible. You don’t need an academic background to do the course as we offer a blended approach to delivery to suit everyone’s learning needs with 1 day, self-study and tutorial support. You can learn and gain qualifications that fit in with you and your life style – flexible and affordable!

Why Is This Qualification So Important

Dr.Barrie KennardWhilst there can be no doubt that Leadership skills are often seen as generic, we should not discount the need for some sector specific leadership development programmes. Initiatives such as the LANTRA leadership development programme show the importance of contextualising those generic skills in specific employment scenarios. The language used, the organisational view of leadership and the interplay between leaders and those they lead will all combine to emphasise the value of programmes that do not just use a ‘one size fits all’ ethos. Development of leaders must take into account where those leaders will put their skills into practice, and the expectancy of the people they lead. By using training providers with a detailed knowledge of the sector LANTRA will ensure that the programme is fit for purpose and that it will have a discernible effect upon the leadership practices of the participant.

Quote from Dr Barrie Kennard , Director of Leadership and Management Wales, Cardiff Business School


Share with friends: