Who is the ILM Level 2 Diploma in Team Leading for?

This combined knowledge and competency based qualification is ideal for new
team leaders who want to develop themselves as leaders and managers. It
provides learners with the opportunity to learn and implement the core skills
needed in today’s dynamic business environment.

Qualification Overview

Qualification TitleCredit ValueTotal Qualification Time Structure
Level 2 Diploma in Team
QAN: 601/3216/4
40400 hours● Two hours induction
● At least five hours tutorial support
● Five mandatory units (22 credits)
● Minimum of 12 credits from Group 1
● Maximum of 6 credits from Group 2

Level 2 Diploma in Team Leading

Rules of Combination For ILM Level 2 in Team Leading

  •  Five mandatory units (22 credits)
  • Minimum of 12 credits from Group 1
  •  Maximum of 6 credits from Group 2
  • Some units are barred against each other, see table below

*Refer to table below for unit details

Mandatory Units for ILM Level 2 Diploma

ReferenceUnit TitleLevelCredit ValueGLH*
8620-200Manage Personal Performance and Development2418
8620-201Communicate Work-Related Information2423
8620-202Lead and Manage a Team2525
8620-203Principles of Team Leading2537
8620-204Understand Business2432

*Credit value **Guided learning hours

Optional Units for ILM Level 2 Diploma

Group 1

ReferenceUnit TitleLevelCredit ValueGLH*
8620-205Develop Working Relationships with Colleagues2319
8620-206Contribute to Meetings in a Business Environment237
8620-207Principles of Equality and Diversity in the Workplace2210
8620-305Promote Equality, Diversity and Inclusion in the Workplace3315
8620-301Manage Team Performance3421
8620-306Manage Individuals’ Performance3420
8620-308Chair and Lead Meetings3310
8620-309Encourage Innovation3414
8620-310Manage Conflict within a Team3525
8620-311Manage Conflict within a Team3535
8620-314Collaborate with other Departments3314
8620-316Participate in a Project3319

Group 2

ReferenceUnit TitleLevelCredit ValueGLH
8620-208Health and Safety Procedures in the Workplace2216
8620-209Store and Retrieve Information2419
8620-210Handle Mail 2315
8620-211Employee Rights and Responsibilities2216
8620-212Deliver Customer Service2527
8620-213Understand Customers 2217
8620-214Resolve Customer Service Problems2522
8620-318Resolve Customer Service Problems3418
8620-319Develop a Presentation 3311
8620-320Develop a Presentation 3317
8620-323Develop a Presentation 3422

Barred Unit Combinations

This unit Is barred against this unit

8620-206 Contribute to Meetings in a Business Environment/ 8620-308 Chair and Lead Meetings
8620-207 Principles of Equality and Diversity in the Workplace/ 8620-305 Promote Equality, Diversity and Inclusion in the Workplace

Benefits for individuals

● Take control of your personal development
● Communicate clearly and confidently
● Engage and support your team
● Build positive and productive relationships at work
● Get a nationally recognised qualification.

Benefits for employers

● Team leaders with proven ability to perform
● Team leaders who are competent to manage people and relationships
● Better communication and collaboration in teams
● Team leaders with the ability to self-manage.

The units in this qualification focus on the essential skills learners need to develop
as team leaders. There are five mandatory units, looking at the principles of team
leading and management, workplace communication, understanding business
and personal development. Plus there is a wide selection of optional units to build
management skills in a variety of areas such as customer service, health and safety and
performance management.


This qualification will provide progression opportunities to other qualifications such as:
● ILM Level 3 Diploma in Management
ILM Level 4 NVQ Diploma in Management
● ILM Level 4 Diploma in the Principles of Leadership & Management.