Terms and Conditions

Call of the Wild (Adventure Activities) Limited has its Registered Office address at 69 Dulais Road, Seven Sisters, Neath SA10 9ER. Our agreement with you sets out what you are legally entitled to expect from us when you purchase an event/service from us. The event/service will have specific restrictions set out in the information which we send you which should also be read carefully. You should read the terms and conditions carefully to see how they affect your booking with us.

1. The Event/Service

(i) Whether you book alone or with a group, we will only deal with the lead booking name /organiser or in all subsequent correspondence, including changes, amendments and cancellation. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and attend courses with us. You are responsible for passing on any information regarding the booking or any changes made in relation thereto, to all persons attending on courses, including but not limited to information on schedule changes or copies of booking confirmations.

2. Liability

(i) Activities and events organised and managed by Call of the Wild (Adventure Activities) Limited can be of a dangerous and adventurous nature and requires an average level of fitness and good health. This assumes your booking includes adventurous activities or outdoor elements and the level of physical ability would have been agreed at event design stage.

All medical conditions and problems which may affect your or your groups ability to participate in the event/service organised must be disclosed in our medical questionnaire or group list prior to arriving or disclosed to a designated member of our staff immediately upon arrival and in any event prior to the commencement of any event/service. Call of the Wild (Adventure Activities) Limited shall not be liable for any injury, death, loss or damage brought about by any such non disclosure (diabetes, asthma, epilepsy, rare blood group, heart conditions etc (this list is non exhaustive).

(ii) By booking the Course you and all the participants acknowledge that you intend to participate in an organised course of activity and are physically fit for the activity chosen. You accept that during the Course that you may experience special conditions particular to the activities. You acknowledge that activities organised by Call of the Wild (Adventure Activities) Limited are potentially hazardous with the risk or serious injury or death and by signing this booking form you accept all associated risks.
(iii) All group members are required to have signed our disclaimer prior to the event/activity commencing or a parent /guardian in the case of children under the age of 18.
(iv) Call of the Wild (Adventure Activities) Limited shall not(subject to any statutory requirement to the contrary) be liable for any injury, death, loss or damage caused by other participants nor will it be liable for any uninsured losses of your property nor for any illness, injury or death sustained during any adventure activity or whilst on an adventure Course.
(v) Call of the Wild (Adventure Activities) Limited reserves the right to cancel or modify any event/activity without notice for safety reasons or any other factor beyond its control.

3. Insurance

(i) Call of the Wild (Adventure Activities) Limited have comprehensive insurance up to £10,000,000 Call of the Wild (Adventure Activities) Limited cannot be held responsible for any loss which you may suffer as a result of its insurers failing to indemnify any risk through you providing incorrect information or failing to disclose any relevant information.
(ii) It is recommended that you and all other members of your party, including minors, take out adequate insurance. We are able to recommend a suitable insurer if required.

4. The Contract

By asking us to confirm your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this Agreement, which incorporate the information, restrictions and obligations set out there under together with any specific details contained within the event/service description constitute the entire agreement between us with regard to the event/service. You also consent to our processing personal information, subject to compliance with GDPR Regulations and our Data Protection policy, about you and other members of your party. Where the context permits, reference to “you” and “your” will include you and all persons travelling on this booking. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with your contract with us.

5. Price

The price will be agreed between you and our staff and confirmed in writing by e-mail. The price will be held for 30 days from date of the written confirmation but may be subject to change thereafter.

6. Cancellation by us

Our aim is to provide the event/service as booked. But if, for example, there are not enough people booked on your event/service or you do not pay the balance of the event/Course on time, we may cancel it. We reserve the right to cancel your Course in any circumstances but if this happens you can accept a replacement event/Course from us of equivalent or closely similar standard and price, if one is available. We will not cancel your event/Course less than 14 days before its commencement unless this is the result of “events beyond our control”.

7. Change of Course

(i) We hope that we will not have to make any changes to your event/Course but because of the nature of our event/services we sometimes do need to make changes. We reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, and we need to make changes we will let you know as soon as we can.
(ii) Occasionally, major changes to the event/services may have to be made. If we tell you about any of these changes after we have confirmed your event/Course you may you either:-
(i) Accept the new arrangements offered by us; or, (ii) accept a replacement event/service from us of equivalent or closely similar price, if one is available.
(iii) Call of the Wild reserve the right to change the proposed venue or outdoor elements of an event or an activity booked should we believe that continuing with the proposed itinerary would place you or any Course member and/or staff at undue risk due to unfavourable weather conditions and/or client ability. This applies to all courses and activities.

8. Events beyond our control

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, epidemics, health risks and pandemics (such as but not exclusive to SARS, MRSA, Coronavirus), unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested roads, impassable or unsafe rivers, waterways or areas of land, hurricanes and other actual or potential severe weather conditions, and any other similar events.

9. Complaints

We can usually sort out any complaints you may have. But if we cannot agree, you can take the matter to an arbitrator appointed by the President of the Law Society.

11. Responsibility for your Course.

(i) We will arrange for you to receive the activities and services that make up the event/service that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the event/service you book with us is provided to a reasonable standard and as specified by us.
(ii) We have taken all reasonable care to make sure that all the services which make up your specified event/service are provided to you in a professional manner.
12. Personal Injury
(i) If you suffer injury, illness or death directly as a result of the services provided as part of your event/service we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault or was as a result of not complying with the instructions of an instructor or supervisor.

(ii) You must tell us about any injury or illness suffered following the commencement of the event/service immediately. You should confirm the same in writing within 7 days to us and specify all details of any claim to allow us to investigate it properly and cooperate with us to enable us to carry out such investigation thoroughly. Please include a letter about your injury or illness from your Doctor if you can.
(iii) You must transfer to us any rights you may have against any other person.
(iv) You must cooperate fully with us if we or our insurers want to enforce those rights.
(v) We ask you to transfer your rights to us so that we can claim back from third parties any payments we may make to you, plus any legal or other costs.

13. Course Payment

(i) You will be required to pay a deposit to us for each person when you book unless this is within 30 days of the commencement of the event /service when full amount for the booking is payable. The deposit amount will be specified by us when your booking is made which is normally 30% of to the total booking amount, unless informed otherwise. If it is not specified then it will be the amount we ask you to pay when you book even if this is 100% of the event/service price. Please note your booking deposit may be increased or there may be a charge payable where it is necessary to secure specific facilities with full payment at the time of booking e.g. specific types of services or accommodation. Once confirmed, the booking deposit, will not be refunded in the event of cancellation except as provided for by this contract or as otherwise required by law. Immediately on booking we will send you a confirmation invoice, or confirmation in writing by e-mail, showing how much you owe us. You must pay the amount on the last invoice or e-mail issued by us at least 30 days before the commencement of the event/service. If you do not do so we reserve the right to treat your booking as cancelled and to charge you cancellation charges up to 100% of the total on the last invoice or in the confirmation e-mail

(ii) If your payment is made by credit card a handling fee will apply, please check the fee at time of booking. This may also apply to some debit cards.

14. Changes to your booking

(i) If you want to change any details of your booking or to cancel an optional extra you have booked we will do our best to help but please note that major changes will be treated by us as a different event/Course. We may, depending on the circumstances, charge an amendment fee for each detail of the booking which we allow you to change without a cancellation.
(iii) The price of the new event/Course arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your Course.
(vii) If you are prevented from taking the event/service you have booked you may not transfer your booking to another person

15. Cancelling your booking

If you want to cancel your booking or part of it you must advise us immediately. If cancellation is within 30 days of the date of the event/service then 100% of the total cost is payable.

16. Complaint

If you have a complaint about your event/service, you must immediately notify us. If you are still not satisfied you must write to us at our address within 14 days of finishing the event/service to allow your complaint to be investigated properly.

17. Conduct whilst on the Course

We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or affects other event/Course attendees or if you are threatening or abusive towards our staff or suppliers or third parties employed by us, on the telephone, in writing or in person. If the event/Course supervisor or any member of our staff believes that you could be disruptive then they can also refuse to let you proceed with the Course. If you are disruptive we will treat your booking as cancelled by you from that moment and you will have to pay full cancellation charges. You will also become responsible for your own return home and any other members of your group who cannot or will not travel with you if you are at a location other than on Call of the Wild property. This will also include if you are under the influence of alcohol or drugs. You are responsible for the cost of any damage caused during your stay in any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be commenced.