Institute of Leadership and Management Level 3 Award in First Line Management
Improve your management and leadership skills with a nationally recognized Institute of Leadership and Management (ILM) qualification with Call of the Wild. Contact us for a free consultation.
Aims and Objectives
This course is recommended for any manager who is required to lead a team.
- Gain the basic skills, knowledge and understanding required by today’s first line manager
- Develop practical techniques for tackling managerial problems
- Making decisions from gathering and interpreting information
- Improve your ability to communicate effectively and inspire others.
- Learn how to delegate effectively
- A blended approach to delivery including learning by doing and action learning to ensure a practical real world view of management which is relevant to the learner
Outcomes
- Practical improvement of leaders and managers in their roles
- An accelerated return on investment as we we focus on the transfer of learning back to the workplace
- Improvement in the teams managers lead and in the products and services they provide
- Improvements in your organisation and the way it operates to ultimately improve your bottom line
Who is the Course Suitable For?
Those aspiring to become leaders and managers or those already in that position who want to improve their management skills.
The ILM (Institute of Leadership and Management) Award in First Line Management is a four day blended learning programme which will give potential and aspiring first line managers an excellent basis for their formal learning education in leadership and management.
The Award is delivered in an engaging and innovative style with experiential learning at it’s heart. The qualification also makes use of the latest web based technology to create a rich and interactive learning environment.
ILM awards are made of mandatory units which as the title suggests means that these have to be completed. However you can then make the credits needed to achive the award by choosing various optional units. These are listed below. We have also set out an example of a Level 3 Award in First Line Management with one mandatory unit and two optional units.
ILM Award in First Line Management outline requirements
| Award | ||
| Credit value | Minimum 5 credits | |
| Duration | Minimum 34 Glh | |
| To be completed within | One year | |
| Induction | One hour | |
| Tutorial support | At least 2 hours | |
| Structure | One mandatory unit with a credit value of 2Optional units with a minimum total credit of 3 | |
| Assessment – mandatory units | Work-based Assignment | |
| Assessment – optional units | Depending on the units selected, a choice of Work-based assignments, Reflective reviews, Knowledge reviews; Oral presentations, Role-play/scenarios, Written reports, Centre-devised alternatives | |
List of units: Level 3 Award in First Line Management
An example of the make up of the ILM Level 3 Award in First Line Management (requiring a minimum completion of 5 credits and 34 guided learning hours (GLH)). The mandatory unit is M3.01 Solving Problems and Making Decisions. The other two below, M3.21 and M3.10, are just suggested options taken from the full list of optional units set out in the table beneath.
| Qualification | Credit Value« | Unit details | Credit Value |
|
Award |
5 |
M3.01 Solving problems and making decisions |
2 |
| M3.21 Organising and delegatingM3.10 Introduction to leadership |
1 2 |
Mandatory and Optional Units
The table below list the mandatory and optional units of choice available.
| Ref | Unit Title |
Indicative Glh |
Credit Value |
Award |
Certificate |
| M3.01 | Solving problems and making decisions |
11 |
2 |
M |
|
| M3.02 | Understanding change in the workplace |
11 |
2 |
O | |
| M3.03 | Planning change in the workplace |
11 |
2 |
O | |
| M3.04 | Achieving objectives through time management |
7 |
1 |
O | |
| M3.05 | Writing for business |
6 |
1 |
O | |
| M3.06 | Managing creativity and innovation in the workplace |
7 |
1 |
O | |
| M3.07 | Obtaining information for effective management |
10 |
2 |
O | |
| M3.08 | Managing customer service |
7 |
1 |
O | |
| M3.09 | Giving briefings and making presentations in the workplace |
6 |
1 |
O | |
| M3.10 | Introduction to leadership |
6 |
2 |
O | |
| M3.11 | Building the team |
5 |
1 |
O | |
| M3.12 | Motivating to perform in the workplace |
10 |
2 |
O | |
| M3.13 | Developing yourself and others |
11 |
2 |
O | |
| M3.14 | Managing conflict in the workplace |
4 |
1 |
O | |
| M3.15 | Managing stress in the workplace |
8 |
1 |
O | |
| M3.16 | Managing the employment relationship |
7 |
2 |
O | |
| M3.17 | Recruiting, selecting and inducting new staff in the workplace |
10 |
3 |
O | |
| M3.18 | Coaching and training your work team |
7 |
2 |
O | |
| M3.19 | Providing quality to customers |
6 |
2 |
O | |
| M3.20 | Planning to work efficiently |
6 |
2 |
O | |
| M3.21 | Organising and delegating |
6 |
1 |
O | |
| M3.22 | Managing projects |
7 |
2 |
O | |
| M3.23 | Managing health and safety at work |
10 |
3 |
O | |
| M3.24 | Understanding organisations in their context |
13 |
2 |
O | |
| M3.25 | Understanding culture and ethics in organisations |
7 |
2 |
O | |
| M3.26 | Managing performance |
6 |
1 |
O | |
| M3.27 | Working with costs and budgets |
7 |
1 |
O | |
| M3.28 | Managing the efficient use of materials |
6 |
1 |
O |
|
| M3.29 | Managing the effective use of equipment |
6 |
1 |
O | |
| M3.30 | Understanding the communication process in the workplace |
6 |
1 |
O | |
| M3.31 | Influencing others at work |
6 |
1 |
O | |
| M3.32 | Communicating one-to-one at work |
9 |
1 |
O | |
| M3.33 | Effective meetings for managers |
4 |
2 |
O | |
| M3.34 | Understanding workplace information systems |
6 |
1 |
O | |
| M3.35 | Marketing for managers |
4 |
1 |
O |
Outline Course Content
Induction
- Qualification outline, related learner support including study guides from www.i-l-m.com
- ILM studying membership and benefits
- The aims of leadership & management development
- Expectations of, and benefits to, the individual & where relevant, their employer
- Format of the programme – content, hours, attendance, delivery methods, etc
- Assessment requirements and criteria
- Roles, responsibilities: CoTW team,learners, ILM
- Learning & study skills, incl use of library, internet, open or on-line learning to be used
- Tutorial support Info, advice & guidance, equal ops, appeals procedures, authenticity, plagiarism
Unit M3.01 (2 credits, 11 Glh) – Solving Problems and making decisions (Mandatory Unit)
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to solve a problem and plan the implementation and communication of decisions
Unit M3.10 and Unit M3.21 ( 3 credits 12 Glh) Optional Units – Intro to Leadership and Team Management, Organising and Delegating.
Given as an example of the optional units available
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
- Know how to organise people to achieve objectives
- Know how to delegate to achieve workplace objectives
Coaching clinics and Learning Academy with online learning also available.
National Occupational Standards
The course is linked to the following units of the National Occupational Standards:-
- B5 – Provide leadership for your team
- B6 – Provide leadership in your area of responsibility
- D1 – Develop productive working relationships with colleagues
- D5 – Know how to allocate and check work in your teams
- D9 – Build and manage teams
NB – The links to NOS are ultimately dictated by your choice of units.